FAQs

The prices start at just £2,000 per annum (a monthly payment option is available) and depend on the number of fee earners in your firm not on the amount of surveys you send out. This is to encourage you to survey all of your clients and all of your staff at regular intervals to gain the best picture of satisfaction regarding your firm. For precise details of products and pricing, please see our Products.

We’ve tested and tweaked around 150 questions to make sure that you’re given access to the best ones on the market. If we put them on the site or in our demo, you wouldn’t need to talk to us! But over 100 UK law firms are using our questions so we hope you will too.

Due to benchmarking, if your question would be useful for others to ask their clients or staff, then we will add it to the master list free of charge.

As many as you like. The more surveys that are completed, the more rounded your results.

Absolutely. Whether you want to survey your clients or your staff we can explain what works best and can even provide you with a template.

Yes and we encourage you to do so. It’s easy to put a link on behind a graphic (which could be our Law League logo if you’d like to market the independent nature of your survey).

A client or staff member can complete your survey online by clicking on a unique web link which we will supply you with. Our surveys are also mobile compatible too so that smartphone users can complete surveys on the move too.

Yes and when it is returned you can key the results in to your Law League area so that all results are consolidated in one place. This gives you a rounded picture and helps when it comes to showing Lexcel, CQS and WIQS inspectors that you are monitoring client feedback or if your COLP has to provide evidenced outcomes for OFR compliance.

No, only you can see your individual results.  The benchmark results are the average of all law firms’ results.

Over 70 UK based law firms use Law League. Click here to see some of our Members.

We fully expect them to, year on year. Which is why our OFR expert Vicky Simpson is on hand to anticipate changes and alter any questions accordingly.

Yes, please take a look at our standard confidentiality agreement.

Yes – all data is held in a UK based database, backed up automatically twice a day to 3 different UK sites. Servers are on standby in two different UK locations in case of disaster to our primary site. No data leaves the UK let alone the EU.

Only a designated few in your firm can access your data. We will issue you with a username (normally your email address) and password which enable you and your chosen colleagues to analyse and report on your data. It is your responsibility to let us know to delete the accounts of staff who are no longer with your firm.

Up to three named individuals can be issued with a secure username and password, enabling them to run reports on your data. Extra usernames and passwords can be purchased for £1,000 for a pack of five. However, do remember that anyone you choose can view the reports in their final form as they can be inserted into documents or exported as pdf files.

Call and tell us what you need. If it is something that would be useful to others, we will develop it free of charge. If it is something specific to you, we will quote you a price to provide it.